Privacy Policy
How we protect and use your information at Reef Baghdad
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Introduction
At Reef Baghdad Restaurant, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or interact with our services.
We respect your privacy and are dedicated to handling your personal information with care and in accordance with applicable data protection laws and regulations.
Information We Collect
We collect information that you provide directly to us, as well as information automatically collected through your interactions with our services:
Personal Information
- Full name and contact details
- Email address and phone number
- Reservation preferences
- Dietary requirements
Service Information
- Reservation history
- Order preferences
- Feedback and reviews
- Special occasion details
Technical Information
- IP address and device information
- Browser type and version
- Website usage statistics
- Cookie data
How We Use Your Information
Your information helps us provide and continuously improve our services. We use your data for the following purposes:
- Service Delivery: Process reservations, manage bookings, and provide personalized dining experiences
- Communication: Send reservation confirmations, important updates, and respond to your inquiries
- Personalization: Remember your preferences and dietary requirements for future visits
- Improvement: Analyze service usage to enhance our menu, ambiance, and overall guest experience
- Marketing: Send occasional promotional offers and news about special events (with your consent)
- Legal Compliance: Fulfill our legal obligations and protect against fraudulent activities
Data Protection & Security
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Limited access to personal information on a need-to-know basis
- Secure payment processing with PCI DSS compliance
- Regular staff training on data protection practices
- Secure data backup and recovery procedures
Data Sharing & Third Parties
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist us in payment processing, reservation management, and marketing (under strict confidentiality agreements)
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect the rights, property, or safety of Reef Baghdad, our guests, or the public
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:
- Essential Cookies: Required for basic website functionality and security
- Analytical Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data under certain circumstances
- Restriction: Request limitation of how we use your information
- Objection: Object to certain types of processing
- Portability: Request transfer of your data to another organization
- Withdrawal: Withdraw consent for marketing communications at any time
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Reservation data: 3 years from last interaction
- Marketing preferences: Until consent is withdrawn
- Financial records: 7 years for legal compliance
- Customer service records: 2 years from resolution
International Data Transfers
As a Jordan-based restaurant, we primarily process and store your data within Jordan. However, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.
Contact Our Privacy Team
For privacy-related inquiries, to exercise your rights, or for any questions about this Privacy Policy, please contact us:
- Privacy Officer: Reef Baghdad Management
- Email: [email protected]
- Phone: +962 79 000 0212
- Address: Reef Baghdad Restaurant, Amman, Jordan
- Response Time: We aim to respond within 7 business days
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
Last updated: December 2024
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.